Standardize all the management activities in SOPs. In phase 3 the policy cycle was established. This cycle consists of the following activities:

• Making a Quality Year Plan in line with the Quality Policy, long term goals, Quarterly Reports and Management Review of previous year
• Translating the Quality Year Plan into a SMART action plan
• Monitoring laboratory performance and implementation of SMART action plans, reporting in Quarterly Reports
• Performing a Management Review at the end of the quality year
• Drafting a new Quality Year Plan and starting the cycle over again

Up to now only the process of drafting a Quality Year Plan was standardized and documented in an SOP (click here to go to the activity in which this was done). All the other activities of the policy cycle also need to be standardized and documented in SOPs.