Laboratory staff members must regularly participate in clinical rounds and meetings between clinical staff and laboratory staff should be held to create insight and understanding of the situation and viewpoints of both sides.

In clinical rounds the laboratory staff gets more insight in clinical situations and it brings the laboratory staff closer to the patient. The laboratory staff member in turn can educate the clinicians on laboratory tests that can be of use in various clinical situations (i.e. bring the clinician closer to the laboratory).

If the laboratory organizes regular meetings (for example: every quarter) with clinical staff in addition to participation of laboratory staff in clinical rounds, the laboratory creates opportunities to solve misunderstandings between both parties but also to solve problems together and thus create a solution that works best for both the laboratory and clinicians. Moreover, clinicians can inform the laboratory about their work, providing the laboratory with the opportunity to adapt its services to make them most useful for the clinicians. In return the laboratory can inform clinicians about laboratory testing and formally introduce new tests that become available, which may lead to better understanding of, and adherence to laboratory procedures by clinicians. For example: if clinicians regularly send samples to the laboratory in wrong containers the laboratory can explain that this is a problem because the sample integrity is compromised or the containers often leak. This creates insight amongst the clinicians and may lead to better adherence to laboratory guidelines regarding use of correct sample containers. The other way around: the clinicians could also indicate that they have a problem with the sample container required by the laboratory, for example because it is difficult to use the containers. This creates insight amongst laboratory staff and the laboratory can find a solution together with clinicians that satisfies both parties.