Assess if the number of staff is still sufficient to assure continuity of work without overburdening staff members
Create a procedure for hiring new staff, hiring temporary staff, and having guests
Assess the education needs of every staff member
Establish a Continuous Education Programme
Ensure that all staff participate in quality assurance programs relevant to their positions
Send the Quality Officer to a training on Failure-Mode-Effect-Analysis
Assign a staff member to which clients can turn for professional advice
Participate in clinical rounds/schedule regular discussions with clinical staff to harmonize services provided and received
Watch the LQSI tutorial
Tool
Background information
Template