During the management review the Laboratory Manager reviews (in bold the items that are added in phase 4):

• Performance data and/or information arising from internal audits and nonconformity management
• Review of major changes in operation of the laboratory
• Verification that the quality management system is implemented correctly and according to schedule
• Feedback (complaints, satisfaction surveys, etc.) from staff and clients
• Status of current continual improvement activities
• Identification of new opportunities for improvement, including selection and prioritization of these opportunities considering availability of resources
• Allocation of resources needed for follow-up actions from the management review

Use the following sources to get the information needed for the review (in bold the sources that became/become available in phase 4):

• Quarterly quality reports
• Follow-up of actions originating from the last management review
• Follow-up of goals set in the Quality Year Plan
• Result of the selection and assessment of suppliers to the laboratory
• Assessment of adherence to turnaround times
• Periodic review of requests and samples
• Changes in staff and in volume and scope of work
• The competence of personnel (competency assessments) and their training needs
• Reports of external quality assessments
• Reports of internal and external quality audits and the follow-up
• Assessment of user satisfaction
• Staff and external customer complaints, including monitoring and resolution
• Identification, control and resolution of nonconformities, including current status of corrective and preventive actions
• Recommendations for improvement

Adapt the SOP for Management Review.