Checklist Phase 4 - Customer Focus
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Have specific staff members been authorized to communicate with clients so that proper communication and information provision to clients is ensured? |
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Are specific laboratory staff members authorized to participate in clinical rounds? |
Activity |
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Do laboratory staff members participate in clinical rounds at least 4 times per year? |
Activity |
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Are meetings between laboratory staff and clinical staff held at least 4 times per year? |
Activity |
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Are minutes made of meetings between laboratory staff and clinical staff? |
Activity |
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If action points arise from a meeting between clinical staff and laboratory staff, is feedback given in the following meeting? |
Activity |