Service delivery

Service delivery configurations are focused on how health facilities, services, and health workers are organized to respond to the needs of communities. How services are delivered is important ensuring coverage, quality, financial protection and health outcomes.  


What is our focus?

The WKC conducts research about how services are organized, delivered and financed that can help countries to leapfrog progress in achieving better coverage and financial protection, particularly in light of population ageing.

In doing so, research needs to be carried out in such a way to identify the elements that are replicable to other settings and other countries.

See recent projects here

As populations age, policy-makers are increasingly concerned about health care expenditures and how health services can be paid for. The WKC conducts research about health expenditure growth and revenue generation in light of population ageing. We also study policy choices to improve efficiency and quality, including how prices are set for health services.

See recent projects here

Innovations are designed to solve specific problems and vary by country context. Innovations include new methods and approaches – whether policy, systems, or technologies.  The WKC aims to document and evaluate country level innovations for delivering quality care, determine the conditions for scale-up within countries, and identify elements that can be generalized to other settings.

See recent projects here


Why is this important?

As countries strive to attain UHC, better evidence is needed to make informed policy options.