Adding life to years
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Wellbeing Support Service


Wellbeing Support Service

Status: Ongoing

Evaluated

Cardiff Wales
Print this page City population: 36424814% over 60Practice started in 2022

Summary

The Cardiff Wellbeing Support Service is a team within Cardiff’s Hubs & Library Service, which works closely with citizens who are often older, socially isolated and experience challenges by helping them become more active and engaged in their community and seeks to boost a participant’s health and wellbeing.
They provide short term, one-to-one mentoring from Health and Wellbeing Mentors and help participants to access the support they need including advice, events, training opportunities, activities and anything else that can help them meet their wellbeing needs. The participants can choose from a wide range of activities that appeal to them, such as lunch clubs, social clubs, digital sessions, gardening clubs, singing groups, litter picks, yoga, meditation, volunteering, healthy cooking groups and much more, helping people to make new friends along the way. Once a Health and Wellbeing Mentor has been assigned, a period of support for up to 13 weeks is available for the participant and their mentor to work on what is needed to improve their wellbeing, as outlined in their own personal Action Plan.

Website: https://cardiffhubs.co.uk/wellbeing-support-service/

Key facts

Main target group: Vulnerable older people (e.g. at risk or victims of abuse, living alone, poor etc.)

Other target group(s): All older people - specifically those with social isolation issues caused by poor health/mental health

Sector(s): Health

Desired outcome for older people:
Build and maintain relationships

Other issues the Age-friendly practice aims to address:
  • Ageing in place
  • Dementia
  • Healthy behaviours (e.g. physical activity)
  • Inclusion
  • Participation

Contact details

Name: Nicola Pitman

Email address: nicola.pitman@cardiff.gov.uk


Age-friendly practice in detail (click to expand):

Engaging the wider community

Project lead: Local authorities

How collaboration worked: Referals are received from a wide range of partners including the Health Board and Adult Social Services. Funded by core Cardiff Council budget.

Older people’s involvement: Older people were not directly involved

Details on older people’s involvement: Although older people were not involved with the planning process of the project, every participant creates their own personalised Action Plan to achieve their own health & wellbeing

Moving forward

Has the impact of this age-friendly practice been analysed: Yes

Was the impact positive or negative:
Positive

Please share with us what you found in detail:
Metrics for 2022-23 In 2022 – 23 the Wellbeing Support Service had 69 referrals for people aged 50+. The Service captured the following data from participants following the 13 week programme: % of service users reporting to be more able to connect with others 95 % of service users reporting an improvement in their physical activity  61 % of service users reporting to have learnt new skills 63 % of service users reporting an improvement of mental health 46

Evaluation report: Case-Study-6-Impact-of-Attending-Activities-in-the-Community.pdf

Feedback:
“As a widowed pensioner it has helped me to get out and meet other people.” “I live alone and although I have children and they do support me they all have busy lives so attending these groups I have made some lovely friends. I look forward to logging on and having a good chat to everyone, we have a lot of laughs and discussions of what is happening in the world today. I don’t feel lonely at all, I feel part of an extended family which is great. Thank you for organising the groups it’s been a lifeline for me. “ “Good leaders and fine company. Diolch.” “Walking helps to maintain overall health, mental health and meeting new and interesting people who I now call friends.” “I moved to Radyr nine months ago. The guided walks have increased my knowledge of the area and its many footpaths. The social aspect is very important also.” “It’s been lovely to meet so many local people and to have a reason to go out in the cold and wet, rather than staying in on my own! I always feel so much better when I get home.” “Enjoy our weekly walk tremendously and look forward to it.” “Having been widowed last year I decided to join to make changes to my lifestyle. My late husband was a member of the Radyr Wellbeing café pre-pandemic & he benefitted greatly from it so when the walking group was set up, I joined straight away.”

Expansion plans:
Referral pathways are growing and the Service continues to wildly promote.

Looking back

Challenges:
Informing people who are socially isolated to find out about the Service. A digital and paper based marketing campaign has taken place – it is promoted on web pages, social media channels, paper and digital newsletters, Community Hubs, GP Surgeries and the Team present at various Council meetings and promote the Service at relevant events and conferences.