Adding life to years
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Summary

The Seniors Information Resource (Resource) is an initiative of the Western Australian Government, developed by the Department of Communities as an action under An Age-friendly WA: State Seniors Strategy 2023–2033. It responds directly to feedback from older people across Western Australia, who identified a need for clear and accessible information about services, programs, concessions and rebates.

The Resource brings this information together in a ‘one-stop-shop’, designed to improve awareness and access to supports. It covers a wide range of topics including housing, health, aged care services, abuse of older adults, technology and communication, transport, social connection, end-of-life planning and more.

The Resource was first launched in November 2024 as a hardcopy A5 booklet, supported by a downloadable PDF version. Printed copies were distributed to libraries, community resource centres, organisations and individuals across Western Australia.

In November 2025, the Resource evolved to include a dedicated website to ensure information remains current and easy to update. A QR code, printed on magnets, was distributed to support easy access via mobile devices. Limited hardcopy booklets continue to be distributed through Members of Parliament electorate offices to support community reach.

The Seniors Information Resource has been well received by older Western Australians, with strong demand for printed copies highlighting its value as a trusted and practical source of information.

Website: https://www.seniorsinforesource.wa.gov.au/

Key facts

Main target group: Older people in general

Other target group(s): People aged 55-64 years of age; Aboriginal and Torres Strait Islander people aged 45-54 years of age; older people with Culturally and Linguistically Diverse backgrounds; older people who identify as LGBTQIA+; older people from regional and remote areas; older people with a disability; older people who are lonely or socially isolated; older people with caring responsibilities

Sector(s): Education, Health, Housing, Information and communication, Labor, Long-term care, Social protection, Transportation

Other sector(s): Elder abuse, end of life planning and more

Desired outcome for older people:
Meet their basic needs

Other issues the Age-friendly practice aims to address:
  • Other

Other Issues: Accessible information

Contact details

Name:

Email address: seniors@communities.wa.gov.au

Age-friendly practice in detail (click to expand):

Engaging the wider community

Project lead: Other

Other project lead: Sub-national government

Others involved in the project:
  • Local authorities
  • Civil Society Organisation
  • Older People’s Association

How collaboration worked: The Department of Communities engaged DropIN Solutions, a social enterprise of the Western Australian Council of Social Services, to develop the website.

Older people’s involvement: Older people were not directly involved

Details on older people’s involvement: In 2022, during consultation for An Age-friendly WA: State Seniors Strategy 2023-2033, older people stated that they found it difficult to find the information that they needed and a resource that contained all the information in one place would be useful. This resulted in the development of the Seniors Information Resource.

Moving forward

Has the impact of this age-friendly practice been analysed: No

Do you plan to evaluate your age-friendly practice? No

Feedback:
Feedback from older people, local governments and services has been overwhelmingly positive.

Expansion plans:
No

Looking back

Reflections:
To ensure longevity of the printed versions, the publication year was removed on the second edition. Feedback from older people requested greater differentiation between editions (e.g. different colour schemes on the cover).

Challenges:
Website security for organisations contributing their information was a key concern so effort was put into ensuring it was not a security risk. This was resolved through penetration testing to find vulnerabilities that were then remediated.