Senior pilot - A service to guide older persons

Adding life to years

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Summary

A senior pilot was hired in January 2023. The senior pilot is a service which is provided by the Municipality of Gävle to offer a safer and easier everyday life for older residents of the municipality. Residents can call or visit the senior pilot for information about where to receive support and help with various issues impacted by age. Our mission is to work against anxiety and involuntary loneliness, and assist older persons to be digitally included. The senior pilot is complimentary to the Municipality of Gävle’s customer service. The senior pilot is, in contrast to customer service, physically at places where older persons are, for example meeting points for seniors, libraries, grocery stores etc. This service will be evaluated after two years of employment.

Key facts

Main target group: Older people in general

Sector(s): Health, Information and communication, Social protection

Desired outcome for older people:
Learn, grow and make decisions

Other issues the Age-friendly practice aims to address:

Accessibility
Healthy behaviours (e.g. physical activity)
Intergenerational activities
Participation

Contact details

Name: Ann-Charlotte Jansson

Email address: ann-charlotte.jansson@gavle.se

Age-friendly practice in detail (click to expand):

Engaging the wider community

Project lead: Local authorities

Older people’s involvement: Older people were involved in the age-friendly practice at multiple or all stages

Details on older people’s involvement: The senior pilot is a result from dialogues, surveys and questionnaires involving older adults during our work with agefriendly city. Seniors in Gävle saw a lack of guiding to older people in different issues.

Moving forward

Has the impact of this age-friendly practice been analysed: No

Do you plan to evaluate your age-friendly practice? Yes

Feedback:
So far many seniors appriciate the digital support they gained from the senior pilot

Looking back

Challenges:
One of the challenges was to communicate this service. We sent a postcard to all seniors age 65 and over, to tell them that we now can offer the service of a senior pilot. We also used all the digital channels, such as webpages, social media and so on.