Project lead: Local authorities

Other project lead: director of the animation department

• Older People’s Association

How collaboration worked: 1 / offer a telephone meeting to inform, discuss and entertain 2 / offer a weekly telephone meeting for the most isolated seniors 3 / create activity, musical, sporting, creative booklets to entertain yourself and stimulate memory 4 / create friendly emails to inform and entertain 5 / offer individual digital support meetings 6 / offer remote activities 7 / create video animations to entertain and meet in the next recovery program 8 / create user-friendly letters for those who do not use digital technology

Older people’s involvement: Older people helped to implement the age-friendly practice

Details on older people’s involvement: Seniors have expressed their needs by phone and email. Each caller outlines the requirements in writing. Every day, team meetings make it possible to adjust the action plan to revise the offer to emerging needs. Effective coordination across the CCAS made it possible to provide optimal quality of service.

Has the impact of this age-friendly practice been analysed: Yes

Was the impact positive or negative:
Positive

Please share with us what you found in detail:
The diversity of the offer and the commitment of the teams made it possible to meet the needs of the most isolated people. March to November 2020 10,527 friendliness calls 532 seniors called each week 24 activity booklets created 21 friendly emails

Feedback:
Seniors express their feelings by phone and email. Here is the feedback from November 2020, for examples: “As a couple, we are not“ the most to be pitied ”as they sometimes say! However we find it strong: vigilant, considerate, sympathetic … your Gestures OR Acts of Attention !!! ” ” Oh ! It’s nice to call me, it makes me really happy, thank you. I was well surrounded during the 1st confinement and when everyone went back to work, I felt alone. ” “Thanking you for all you do for us in these difficult times. ” “First of all, thank you for your message. It swings. It is very nice. It’s nice to receive him. ” “You have to face up to ‘the thing’ and focus on as many contacts as possible … so as not to sink into depression !!!” “I really wish to see you again, around one-off activities !! ” “Very good video editing. We have time to see the Welcome team. “

Expansion plans:
We plan to integrate this new service remotely to maintain the link with people in a situation of dependency or during special situations such as heat waves.

Reflections:
To be continued, it’s too earlier.

Challenges:
À définir