Though the Montclair Senior Bus has been in operation for over 30 years, a consistent complaint was poor service and an inability to make changes to the route/service model. Lifelong Montclair investigated options for improving the service and in 2016 decided to partner with a transportation organization to provide the service. EZ Ride (our Transportation Management Association) won the bid, and began operations in February, 2017. One of the requirements in the contract is that there is a Senior Bus Roundtable consisting of senior residents who provide feedback and guidance to EZ Ride to institutionalize a communication loop between seniors and the transportation provider. Ridership and feedback have improved immensely. The Senior Bus PSA won a 2018 Outstanding Video Award in the PSA and Promos category.
Main target group: Older people in general
Desired outcome for older people:
- Ageing in place
Name: Katherine York
Email address: firstname.lastname@example.org