Adding life to years
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Improved Senior Bus Service


Status: Ongoing

Evaluated

Montclair United States of America
Print this page City population: 37699 17% over 60Practice started in 2018

Summary

Though the Montclair Senior Bus has been in operation for over 30 years, a consistent complaint was poor service and an inability to make changes to the route/service model.  Lifelong Montclair investigated options for improving the service and in 2016 decided to partner with a transportation organization to provide the service.  EZ Ride (our Transportation Management Association) won the bid, and began operations in February, 2017.  One of the requirements in the contract is that there is a Senior Bus Roundtable consisting of senior residents who provide feedback and guidance to EZ Ride to institutionalize a communication loop between seniors and the transportation provider.  Ridership and feedback have improved immensely.  The Senior Bus PSA won a 2018 Outstanding Video Award in the PSA and Promos category.

   

 

Website: https://www.montclairnjusa.org/government/departments/senior_services/senior_transportation_services/

Key facts

Main target group: Older people in general

Sector(s): Transportation

Desired outcome for older people:
Be mobile

Other issues the Age-friendly practice aims to address:
  • Accessibility
  • Ageing in place

Contact details

Name: Katherine York

Email address: kyork@montclairnjusa.org


Age-friendly practice in detail (click to expand):

Engaging the wider community
Moving forward
Looking back