Summary
In August 2018 we commenced our Tech-connect program for adults and older people requiring tech help. The program runs every Thursday afternoon during school term, and engages Duke of Edinburgh volunteers from local high schools, supported by Kiama Library staff, to troubleshoot simple issues with mobile phones, tablets and laptops, and provide basic instruction to use these devices more effectively.
People can book in for a half-hour or hour one-on-one session. Common tech problems include anything from how to send a text message or set up email, to how to back up or sync devices. In most cases people will book in for follow-up sessions, either to consolidate what they covered in the initial session, or to resolve other issues. The tech-connect program is about more than helping older individuals to brave the new technological world. All too often the generation gap in tech ability can lead to a generation gap in overall communication, and that’s not good for the young or older.
Tech-connect is an opportunity to interact, share skills, build confidence and foster respect across the generations. The Tech-connect program is also an important work experience opportunity for our student volunteers, and encourages them to develop skills in IT and problem-solving, and build confidence through their role as knowledgeable and capable mentors.
Website: https://www.kiama.nsw.gov.au/library/services/tech-help/tech-connect
Key facts
Main target group: Both younger and older people (i.e. intergenerational)
Other target group(s): Students from local High Schools undertaking the Duke of Edinburgh's Award
Sector(s): Education, Information and communication
Desired outcome for older people:
Learn, grow and make decisions
- Ageism
- Accessibility
- Intergenerational activities
- Inequities
- Inclusion
- Participation
- Technologies