Perform failure mode and effect analyses on all processes of the laboratory
Evaluate the effectiveness of preventive actions, control steps and corrective actions implemented based on the failure mode and effect analyses
Develop an SOP on Handling Nonconformities and start recording and solving/correcting them in a standardized way
Write an SOP on Handling of Complaints and start to follow-up complaints in a standardized way
Identify potential emergencies that could take place in and around the laboratory (and could affect the need for the laboratory services) and implement procedures, equipment and organizational arrangements to ensure an adequate reaction to emergencies
Watch the LQSI tutorial
Tool
Background information
Template
Perform failure mode and effect analyses on all processes of the laboratory
Tool 
Background information 
Template