Systems at the local, subnational and national levels to continuously assess and improve the quality of integrated health services. Focusing on what systems for quality improvement should be installed to continuously assess and improve the quality of integrated health services.
KEY QUESTIONS TO SUPPORT PHC-ORIENTED APPROACH TO ADAPTING NATIONAL HEALTH PLAN:
• Has a national quality policy or strategy been developed and resourced to facilitate PHC orientation of health systems?
• Have systems been established to report on the quality of services and to monitor safety and standards of care?
• Have adequate resources been allocated for operational plans for quality improvement including infrastructure for sharing of information and learning on quality health services?
• Have systems been established for formal community engagement and feedback on clinical improvement and clinical improvement planning, especially for vulnerable populations?
Explore the WHO Quality Toolkit to identify relevant resources. The Toolkit contains various relevant resources including:
- Quality Health Services: A Planning Guide
- WHO Handbook for national quality policy and strategy
- Quality of care in fragile, conflict-affected and vulnerable settings
