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Quality Management
User Instructions
Phase 1
Roadmap structure
Quality systems essentials structure
Facilities & Safety
Organization
Personnel
Equipment
Purchasing & Inventory
Process Management
Information Management
Documents and Records
Customer Focus
Assessment
Nonconforming Event Management
Continual Improvement
Phase 2
Roadmap structure
Quality systems essentials structure
Facilities & Safety
Organization
Personnel
Equipment
Purchasing & Inventory
Process Management
Information Management
Documents and Records
Customer Focus
Assessment
Nonconforming Event Management
Continual Improvement
Phase 3
Roadmap structure
Quality systems essentials structure
Facilities & Safety
Organization
Personnel
Equipment
Purchasing & Inventory
Process Management
Information Management
Documents and Records
Customer Focus
Assessment
Nonconforming Event Management
Continual Improvement
Phase 4
Roadmap structure
Quality systems essentials structure
Facilities & Safety
Organization
Personnel
Equipment
Purchasing & Inventory
Process Management
Information Management
Documents and Records
Customer Focus
Assessment
Nonconforming Event Management
Continual Improvement
Checklists
About this tool
Acknowledgements
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Background information
Manuel LQMS de l’OMS – Clients du laboratoire et mesure de leur satisfaction
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/LQMS%2013%20Customer%20service_1.pdf
Resource type:
Background information
Language
French
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about Manuel LQMS de l’OMS – Clients du laboratoire et mesure de leur satisfaction
DSÖ LKYS - Laboratuvar Hizmeti Kullanıcıları ve Memnuniyet Ölçümü
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/LQMS%2013%20Customer%20service.pdf
Resource type:
Background information
Language
Turkish
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about DSÖ LKYS - Laboratuvar Hizmeti Kullanıcıları ve Memnuniyet Ölçümü
Клиенты лаборатории и измерение их удовлетворенности, пособие ВОЗ «Система управления качеством в лабораториях»
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/LQMS%2013%20Customer%20service_0.pdf
Resource type:
Background information
Language
Russian
Read more
about Клиенты лаборатории и измерение их удовлетворенности, пособие ВОЗ «Система управления качеством в лабораториях»
WHO LQMS - Clients of the Laboratory and Satisfaction Measurement
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/LQMS%2013%20Customer%20service.pdf
Resource type:
Background information
Language
English
Read more
about WHO LQMS - Clients of the Laboratory and Satisfaction Measurement
LQMS de la OMS - Clientes del laboratorio y medida de la satisfacción
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/LQMS%2013%20Customer%20service_2.pdf
Resource type:
Background information
Language
Spanish
Read more
about LQMS de la OMS - Clientes del laboratorio y medida de la satisfacción
Planificación de acción SMART
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/SMART%20Action%20Planning_ES-ES_0.pdf
Resource type:
Background information
Language
Spanish
Read more
about Planificación de acción SMART
Planification des actions à mener selon la méthode SMART
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/SMART%20Action%20Planning_FR_0.pdf
Resource type:
Background information
Language
French
Read more
about Planification des actions à mener selon la méthode SMART
SÖMGZ Eylem Planlaması
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/SMART%20Action%20Planning_0.pdf
Resource type:
Background information
Language
Turkish
Read more
about SÖMGZ Eylem Planlaması
Планирование SMART действий
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/SMART%20Action%20Planning_RU.pdf
Resource type:
Background information
Language
Russian
Read more
about Планирование SMART действий
SMART Action Planning
Attach file:
https://extranet.who.int/lqsi/sites/default/files/attachedfiles/SMART%20Action%20Planning_0.pdf
Resource type:
Background information
Language
English
Read more
about SMART Action Planning
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