Introduction and consent
Welcome and thank you for contributing to this WHO survey on quality health services for older people.
The World Health Organization (WHO) is developing Global Standards for Quality of Care for Older People. This survey seeks to understand what health and care workers, including programme managers, consider essential for delivering high-quality care to older people and what support is needed to achieve it.
By quality of care, we mean care that is effective, safe, people-centred, timely, equitable, integrated, and efficient. We are interested in learning from your experience about what works well, what challenges you face, and what changes could help improve care for older people. Your perspective will inform the development of future international standards for quality care for older people.
Who can take part?
You are eligible to participate if you:
- are a health or care worker, or a health programme manager, who provides, manages, or organizes health and/or care services for older people (aged 60 years and older); and
- are able to understand the survey information and complete the questionnaire in one of the available languages.
The survey takes approximately 30–35 minutes to complete.
Most questions ask what should be in place to provide quality care for older people, while a few ask about your current experience or the setting in which you work. Questions marked with an asterisk (*) are mandatory and must be answered to proceed. For all other questions, we encourage you to answer as completely and accurately as possible. If you leave one of these questions unanswered, a reminder will appear when you click “Next” or “Submit”; however, you may choose to continue without answering. Your responses to all parts of the survey are important to help us understand the needs, experiences, and perspectives of health and care workers across different settings.
Your participation
Participation is voluntary. Your responses are anonymous and confidential, and there is no right or wrong answer.
You may withdraw from the survey at any time before submitting your responses. Because we do not collect information that can identify you, your responses cannot be retrieved or removed once the survey has been submitted.
By submitting the survey, you confirm that you have read and understood the information provided above and voluntarily consent to participate in this survey and to the collection and processing of your responses for the purposes described.
If you have any questions, please contact Dr Yuka Sumi, Medical Officer, World Health Organization, on the following email address: sumiy@who.int.
Thank you very much for your contribution.
There are 93 questions in this survey.
