Form for the submission of country experiences to inform the development of learning briefs
Background
To facilitate cross-country learning, the World Health Organization (WHO) Health Services Learning Hub (HLH) has embarked on a global initiative to collect, document, and share country experiences on the development, validation and use of quality of care indicators that respond to the country context. Each country experience will inform a “learning brief” that will be published on the HLH web site.
The learning briefs aim to support and inspire efforts to strengthen quality of care (QoC) measurement across countries. This is particularly important in contexts where developing and using fit-for-purpose QoC indicators remain a challenge. The indicator development process often requires balancing demands for assessing different aspects of quality of care with the necessary technical rigor and feasibility of measurement of the chosen indicators in local health systems. The objective is to avoid indicators that may be poorly defined, overly complex, or misaligned with QoC priorities and programmatic frameworks. Other potential issues are indicators that are impractical for routine use due to reliance on specialized data sources, excessive reporting burdens on health workers, or the absence of necessary data in routine information systems. These challenges often create gaps between what is measured and what should be measured to guide quality management and improvement efforts.
Country experiences provide valuable insights into some practical approaches to developing and validating context specific QoC indicators that respond to and align with evolving health sector priorities, emerging patient and population needs, disease burdens and programmatic priorities. By leveraging shared experiences, countries can refine their approaches and enhance the effectiveness of QoC measurement efforts.
We would hereby like to invite you to submit your contribution based on a set of structured questions.
Who are we seeking to hear from?
Individuals with direct experience in developing, validating, or using QoC indicators are invited to share their experience and submit their contribution. This may vary by country but in general includes:
- ministry of health officials responsible for health information systems, monitoring and evaluation (M&E), or quality management within national or subnational health programmes;
- experts involved in developing, testing, and implementing QoC indicators in clinical or programmatic settings;
- researchers conducting research on health system performance, indicator development and validation and QoC measurement methodologies;
- implementing partners involved in health service delivery, data collection and quality measurement at the country level.
Instructions for submission
Submissions can be made by completing this online form.
Alternatively, you can download and use the MS Word format of the form and send the completed form to hlh@who.int.
We recommend that one person consolidates the information from all stakeholders and completes the online or MS Word form.
The deadline for submissions is 30 June 2025.
Review process
All submissions will undergo a review process by a dedicated HLH editorial committee. The WHO HLH Secretariat will work with the submitter(s) to finalize the content and publish the learning brief on the WHO HLH web site.
The HLH learning briefs are presented on the web site for learning purposes only. Their content are developed by the organization and author(s) named and as such does not necessarily represent the policies or approaches of WHO.
If you have any questions related to the submission of the form and its contents, please contact the HLH Secretariat at: hlh@who.int.
The deadline for submissions is 31 August 2025.
Thank you for your participation in this learning effort!
There are 35 questions in this survey.
